Luxury Transportation,
Elevated.

Cancellation Policy

We understand plans change. Our cancellation policy is designed to be fair to both our clients and our drivers:

• Cancellations made more than 72 hours before scheduled pickup receive a full refund.
• Cancellations made 24–72 hours before pickup receive a 50% refund.
• Cancellations made less than 24 hours before pickup are non-refundable.
• Bookings are transferable to another passenger at any time at no charge.
• No-shows are treated as same-day cancellations and are non-refundable.

Refund Policy

Approved refunds are processed within 5–10 business days to the original payment method. Refunds apply to:

• Eligible cancellations per the schedule above.
• Service failures where 381 Black Car Service is unable to fulfill the booking.
• Significant delays of more than 30 minutes caused by our operations (not traffic or weather).
• Overcharges or billing errors — contact us within 30 days of the charge.

Refunds are not issued for delays caused by traffic, weather, road closures, or passenger-requested itinerary changes.

Service Standards

• All drivers are professionally licensed and background-checked.
• Vehicles are cleaned and sanitized before every ride.
• Drivers will wait up to 15 minutes at the scheduled pickup location.
• Complimentary bottled water and phone charging provided.
• No smoking in any vehicle at any time.
• Passengers are responsible for damage caused to the vehicle.

Payment & Security

All payments are processed securely through Stripe. We accept Visa, Mastercard, American Express, and Discover. Your payment information is encrypted and never stored on our servers.

• Payments processed by Stripe — PCI DSS Level 1 compliant.
• HTTPS encryption on all pages.
• We do not store your card details.
• Receipts are emailed automatically upon payment.